Privacy Policy
COZUY CUSTOMER CARE · LAST UPDATED JUNE 15, 2026
This Privacy Policy explains how Cozuy collects, uses, and shares personal information when you visit our website, place an order, contact us, subscribe to email communications, or otherwise use our online store.
Cozuy is operated by 福州台江区承耀电子商务有限公司 (English translation: Fuzhou Taijiang District Chengyao E-commerce Co., Ltd.), a company registered in China. Our online store is powered by Shopify.
1. Personal Information We Collect
Depending on how you use our store, we may collect:
- Contact and delivery information, including your name, email address, phone number, billing address, and shipping address;
- Order information, including products viewed, added to cart, purchased, returned, or refunded;
- Payment-related information processed by Shopify and our payment providers. Cozuy does not directly store complete payment card numbers;
- Messages and content you send to us, including customer-service requests, return requests, reviews, photographs, and feedback; and
- Technical and usage information, including IP address, browser or device information, cookie identifiers, pages viewed, referral source, and interactions with our store.
We collect information directly from you, automatically through cookies and similar technologies, and from Shopify or service providers that support our store.
2. How We Use Personal Information
We may use personal information to:
- Process payments and fulfill, deliver, return, exchange, or refund orders;
- Send order confirmations, shipping updates, and respond to customer-service requests;
- Prevent fraud, protect our store, and maintain security;
- Operate and improve our website, products, communications, and customer experience;
- Send promotional or cart-reminder emails where you have subscribed or where permitted by law;
- Understand store performance and measure advertising; and
- Maintain required business records and comply with legal obligations.
3. How We Share Personal Information
We share personal information only when reasonably necessary to operate our business, including with:
- Shopify, payment providers, and fraud-prevention services;
- Shipping carriers, delivery partners, and customs providers;
- Providers supporting website technology, customer service, email, analytics, advertising, and reviews; and
- Government authorities, professional advisers, or other parties when required by law or necessary to protect legal rights and safety.
These providers may process information in countries outside your place of residence. We do not sell personal information for money. However, depending on applicable law, some advertising or analytics activity may be treated as “sharing” or targeted advertising.
Shopify processes personal information to provide and improve the ecommerce services used by our store.
For more information about Shopify's processing practices and available privacy choices, visit Shopify's Consumer Privacy Policy:
4. Cookies and Analytics
We and our service providers use cookies and similar technologies to operate the website, remember preferences, keep items in your cart, prevent fraud, understand website performance, and support advertising.
You can manage cookies through your browser settings and, where available, through the privacy or cookie controls on our website. Blocking necessary cookies may affect store or checkout functionality.
5. Email Communications
If you subscribe to promotional emails, we may send you product news, offers, educational content, or cart reminders.
You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email. Even after you unsubscribe from marketing, we may still send non-promotional communications relating to your orders, returns, account, security, or customer-service requests.
6. Retention and Security
We keep personal information only for as long as reasonably necessary to fulfill orders, provide support, maintain transaction records, prevent fraud, resolve disputes, and meet legal, tax, or accounting obligations.
We use reasonable measures designed to protect personal information. However, no online transmission or electronic storage method is completely secure.
7. Your Choices and Privacy Rights
You can unsubscribe from marketing emails, manage cookies as described above, and contact us to ask about your personal information.
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information, or to opt out of certain advertising-related data use. These rights may be subject to legal exceptions, and we may need to verify your identity before completing a request.
To submit a privacy request, email support@cozuy.com. We will not discriminate against you for exercising an applicable privacy right.
8. Children's Privacy and Third-Party Links
Our store is not intended for children, and we do not knowingly collect personal information from children who cannot legally provide consent in their place of residence.
Our website may contain links to third-party websites or services. We do not control their privacy practices, so you should review their policies before providing personal information.
9. Changes and Contact
We may update this Privacy Policy when our practices, service providers, or legal obligations change. The revised policy will be posted on this page with an updated date.
For questions or privacy requests, contact:
We typically respond within 2 business days.
Store operator:
福州台江区承耀电子商务有限公司
English translation: Fuzhou Taijiang District Chengyao E-commerce Co., Ltd.
Registered address:
Commercial Unit 144, 3rd Floor, Connected Section, Jiahuiyuan, Zhongting Street Redevelopment, No. 9 Santong Road, Houzhou Subdistrict, Taijiang District, Fuzhou, Fujian, China
This registered address is not a return address. Please follow our approved return instructions before sending any product.